Responsible Gaming

Introduction

At Mystake, we believe that gambling should be enjoyed as a form of entertainment only. It is never a reliable way to earn money or solve financial problems. Please gamble responsibly and within your means. If you find yourself struggling to control your gambling, help and support are always available.

Age Verification

You must be at least 18 years of age to access and use Mystake. This is a legal requirement in the United Kingdom and most jurisdictions where our services are available. We are committed to preventing underage gambling and take age verification seriously at all stages of account creation and play.

If you are under 18, please do not attempt to register or gamble on this site.

Warning Signs of Problem Gambling

Do you recognise any of the following signs in yourself or someone you know? If so, please seek help immediately:

• Spending more time or money on gambling than intended
• Chasing losses by gambling more to try to recover money
• Gambling with money needed for essentials (food, rent, bills, childcare)
• Hiding gambling activities or lying about the amount spent
• Feeling anxious, irritable, or restless when not gambling
• Using gambling as a way to escape problems or regulate mood
• Borrowing money to gamble or pay gambling debts
• Neglecting relationships, work, or personal responsibilities due to gambling
• Failed attempts to control or reduce gambling
• Gambling more to achieve the same level of excitement

Self-Help Tools & Controls

Mystake provides a range of responsible gaming tools to help you maintain control. You can access these features through your account settings at any time:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
• Loss Limits: Restrict the amount of money you are willing to lose during a set period
• Reality Checks: Receive pop-up notifications at regular intervals reminding you how long you have been playing and how much you have spent
• Self-Exclusion: Temporarily or permanently exclude yourself from your account, preventing access for a period you choose
• Account Closure: Permanently close your account if you wish to stop gambling with Mystake

For additional support, you can also use the national self-exclusion scheme GamStop, which allows you to exclude yourself from all UK-licensed online casinos simultaneously.

Support Organisations

If you are struggling with gambling or suspect a problem may be developing, please reach out to one of these trusted organisations:

United Kingdom

• GamCare – Free, confidential support and counselling for problem gambling
  www.gamcare.org.uk
  Telephone: 0808 8020 133 (free, 24/7)
• GamStop – National self-exclusion scheme for UK-licensed gambling operators
  www.gamstop.co.uk
• Gamblers Anonymous – Peer support for problem gamblers
  www.gamblersanonymous.org.uk
  Telephone: 0330 094 0322
• National Problem Gambling Clinic – NHS specialist treatment service
  www.cnwl.nhs.uk

International Support Services

• Australia: Gambling Help Online
  www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council
  www.responsiblegambling.org
• United States: National Council on Problem Gambling
  www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  www.bzga.de
  Telephone: 0800 1 372 374 (free, confidential)

If You Need Help

If you believe you have a problem with gambling, or if you are concerned about someone else's gambling, please do not hesitate to seek help. There is no shame in asking for support, and trained professionals are available to assist you.

Whether you choose to use the self-help tools available on Mystake, contact GamCare, register with GamStop, or speak to a healthcare professional, taking action today can make a real difference.

You are not alone, and help is available.